EFS Xcape Bar | XEB-MITS-03

Changed your Mind?

No problem! You may return or exchange any product within 30 days, as long as the item is in resalable condition and is returned in its original packaging. You will be responsible for the original and return shipping charges and a restocking fee of 10%. This also applies to orders canceled during transit. If your original purchase price includes shipping, please contact us to confirm the original shipping cost. A refund, credit, or replacement will be issued after we have received the package and confirmed the item is in a resalable condition. Returns will not be accepted if you contact us after 30 days of receiving the item.

Faulty or Incorrect item?

The item needs to be returned. We will pay for return shipping costs. The item will then be replaced or a full refund or credit provided, including the shipping cost. Please contact us ASAP if you would like to make a claim.

Item Damaged in Transit?

Please contact us prior to any installation & as soon as your receive your item to make a claim. We will not negotiate on damaged items after items are installed.

What can be returned?

If you are not home when the courier delivers your item, they will provide you a card with the option of “pick-up from a depot” or “redelivery”. If you are not home the second time, a redelivery fee will be incurred for the subsequent redelivery.

When do items need to be returned by?

Within 30 days of receipt. Returns will not be accepted if you contact us after 30 days of receiving the item.

Where do items need to be returned?

BISON 4X4 Centre 
183 Barry Road , 
Campbellfield VIC 3061

Between hours:
Monday – Friday, 9:00am – 4:00pm.

Packaging Materials?

Items need to be returned in original packaging.

Additional Notes

1. If the product is damaged during installation or the vehicle is damaged as a result of incorrect installation, we are not responsible and will not issue a refund or credit. 
2. When you have received your package, please inspect your product for any manufacturer defects or shipping damage prior to installation. If you notice any damages or defects, please contact us ASAP.
3. Before sending any returns or exchanges, please contact our customer service representatives via email info@bison4x4centre.com.au . Please include your order number, a specific description of the damage/problem, photographs, and a clear explanation of your reason. If the return is authorised, you will receive an email with return instructions. All emails will be replied to within 24 business hours.

Shipping and Delivery

BISON 4X4 provides Courier Delivery – Australia Wide via BIGPOST & Other Freight Companies . we do Ship internationally via PACK&SEND Australia

Domestic Shipping

State Standard delivery NSW 3-4 business day VIC 3-4 business day QLD 3-4 business day ACT 3-4 business day QLD 3-4 business day SA 3-5 business day WA 5-6 business day NT & TAS 6-7 business day

No Delivery available to P.O.BOX address , bulky & Heavy items are available to be delivered to a depot near 

To Check Your nearest depot follow this link ( DEPOT LOCATION )

*Note: information above is an estimate of delivery time provided by our courier partners.
We are unable to offer express shipping at the moment due to logistics issues.

Dispatch Time

We aim to provide the best delivery experience, ultimately to dispatch all orders within 1-2 business day (of invoice date).

Once you’ve made your purchase, a confirmation is sent to your email address.
Once the goods are dispatched, you will receive an email with the shipping details and tracking number.

For an update on your item’s delivery status, contact our Support Team at info@bison4x4centre.com.au and we will get back to you shortly. 

***Please ensure that your delivery address and details are accurate before checkout. Inaccurate shipping details may result in a delay of delivery or lost of parcel due to item wrongly delivered. Additional fee will be charged for retrieving the item and redelivery to the correct address.

Tracking Number

A tracking number will be allocated to your order once your item has been dispatched. Kindly check your account / email for the related invoice and tracking number. If you have not received your tracking number, kindly contact our friendly Customer Service Team at Info@bison4x4centre.com.au & We will assist you shortly.

Not Home During Delivery?

If you are not home when the courier delivers your item, they will provide you a card with the option of “pick-up from a depot” or “redelivery”. If you are not home the second time, a redelivery fee will be incurred for the subsequent redelivery.

Self Pick-up Option

We provide “Pick Up” as an option for our local customers. Pick Up is available at any of our retail stores, subjected to respective opening hours. 

Please note that if you choose to have your item picked up, you are required to submit a photo of your drivers license for security reasons to our team here.

How to opt for Self Pick-Up?

Follow through the checkout process as usual, and select the “Pick Up” option at Delivery options. We will process the order as usual and you will be notified when your item is ready for pick up. Kindly bring along your purchase invoice and  photo identification upon collection.

Please do not hesitate to contact our stores directly for an update.